Is the desktop app free?
Yes. Downloading and installing it is free. Collecting invoices uses the credits of your Tailride account, the same credits the extension and email scanning use. There is no extra charge per computer.
Do I still need the browser extension?
No, but you can keep it. Both collect from the same portals. Many people use the extension for a quick one-off download and let the desktop app handle the regular runs.
How often does it collect?
Whenever you like — every hour, day, week, month or quarter, at the time you choose, or only when you press Collect. Each supplier or mailbox can follow the app's schedule or have its own, and you can pause everything from the menu bar.
Does it work while my computer is asleep?
It runs whenever your computer is on, even with the browser closed. If a scheduled run falls into a time when the computer was asleep, it catches up as soon as the computer wakes.
Where are my portal passwords kept?
Saving them is optional. When you do, they are encrypted with a key kept in your computer's own protected storage — the Keychain on a Mac, Windows' protected storage on a PC, GNOME Keyring or KWallet on Linux — so only your user account on that computer can read them. Without a saved password, the app shows you the portal's login page once and remembers the session.
Does it work with two-factor authentication?
Yes. If a portal uses an authenticator app, you can give the app the same setup key the portal shows next to its QR code, and it will enter the codes for you. For SMS codes or a captcha, the app shows you the page once and keeps the session afterwards.
Which portals are supported?
The same ones as the browser extension — Amazon, Stripe, AWS, Google, Microsoft, Adobe, Meta, OpenAI and many more. The full list is on the supported portals page.
Can I add two accounts for the same portal?
Yes. Add the portal twice and sign in to a different account each time. The two are kept completely separate.
Does it keep a copy of the files on my computer?
Yes, by default. Every invoice is saved to Downloads/Tailride, sorted by supplier and account. You can pick another folder or turn this off in Settings.
My Mac says the app can't be verified, or Windows shows a warning. What now?
On a Mac: right-click Tailride, choose Open, then Open again. On Windows: click More info, then Run anyway. Both messages come from the operating system when it sees a new app for the first time, and only appear once.
How do I remove everything?
Settings → Advanced → Delete data signs you out, forgets every saved login and removes the app's data. On Windows, uninstalling does the same. The invoice PDFs in your Downloads folder are kept.
Is there a Linux version?
Yes. Tailride Desktop for Linux comes as a .deb for Ubuntu and Debian and as an AppImage for other distributions (64-bit Intel and AMD). On a Chromebook, use the browser extension.
Can it collect from Gmail, Outlook or another mailbox?
Yes. Gmail and Microsoft 365 — including shared mailboxes — sign in through your browser, and iCloud, Yahoo, GMX, IONOS, Proton Mail and any IMAP server connect with an app password; the app finds the server from your email address. You can also connect Gmail, Outlook, Yahoo and IMAP directly in Tailride on the web, without the app.
What if a supplier I use isn't listed?
Search the Tailride catalogue from the app first — new suppliers are added all the time. If it's still missing, teach it: open the supplier's billing page once and show the app where the invoices are, or use Find with AI with your own OpenAI, Anthropic or Gemini key. Custom suppliers can be exported and used in the browser extension too.
Can an accountant collect for several clients?
Yes. Add each client's Tailride account as a separate workspace in the app. Every client collects on its own schedule, in parallel, and stays in control: they can revoke the app's access from their own Settings at any time.
Which languages is the app in?
English, German, French, Spanish, Italian, Dutch and Portuguese. Our support chat is available from inside the app as well.