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Delete your Tailride account

Last updated: 25 September 2026

This page explains how to delete your account and its data for Tailride: the Android and iOS app, the web app at tailride.so, the browser extension and the desktop app, all published by Tailride S.à r.l. (Luxembourg). They all share one account, so deleting it in one place deletes it everywhere.

Only the owner of a Tailride organisation (the person who created it) can delete it, and deleting it removes the organisation and its data for every member. If you were invited as a team member or accountant, ask the owner to remove you, or email us to have your own login removed.

Deletion cannot be undone. If you need your documents, export them from the web app first.

Option 1: In the Tailride mobile app

  1. Open the Tailride app and sign in with the account you want to delete.
  2. Tap the More tab.
  3. Tap Delete account.
  4. Type your account email to confirm, tap Delete my account, then Delete permanently.

Deletion starts immediately and signs you out. The option is shown only to the organisation owner.

Option 2: On the web

  1. Sign in at tailride.so with the account you want to delete.
  2. Open Settings and stay in the General section.
  3. Scroll down to Delete account and click the Delete account button.
  4. Enter your account email and click Permanently delete.
Sign in and open settings

Option 3: Request deletion by email

If you cannot sign in or no longer have the app, email mike@tailride.so from the email address registered on your Tailride account and ask us to delete it. We may ask you to confirm that the account is yours, then delete it and confirm by email within 30 days.

Email a deletion request

What is deleted

When your account is deleted, we delete:

  • Your account profile: name, email address and login details, including Google, Microsoft and Apple sign-in links and every signed-in device (mobile app, desktop app and browser extension).
  • All invoices, receipts, bank statements and other documents, including the stored files and the data extracted from them.
  • Connected mailboxes, watched folders, your Peppol e-invoicing registration and integrations. We also revoke our access tokens at Google, Microsoft, Apple and Xero.
  • Suppliers, coding and tracking rules, your synced chart of accounts, webhooks, export files, scan history, activity logs, settings and shared document links.
  • Access for your team members and accountants to the organisation.
  • Your subscription, which is cancelled immediately so you are not charged again.

What is kept, and for how long

  • Deleted data is removed from our production systems within 90 days of your request; most of it is removed immediately.
  • Encrypted backups are overwritten on their own cycle, currently within 12 months. They are isolated and used only for disaster recovery. If we ever restore one, we delete your data again.
  • Billing records (the invoices we issued to you and payment records held by our payment provider, Stripe) are kept as long as accounting and tax law requires, up to 10 years under Luxembourg law. Limited records needed for fraud prevention or legal disputes are kept only as long as that purpose requires.
  • Documents you already exported or synced to other services, such as your accounting software, Google Drive, OneDrive or email, are not deleted by Tailride. Remove them in those services if needed.

Delete some data without deleting your account

You can delete individual documents from your document list, and disconnect mailboxes, folders and integrations in Settings, at any time. To ask us to delete other specific data, email mike@tailride.so.

For more on how we handle personal data, see our Privacy Policy.

Tailride